Privacy Policy

Welcome to TravelKo ("we", "us", or "our"). We operate the TravelKo adventure travel booking platform. We respect the privacy of our users ("you" or "your") and are dedicated to protecting it through compliance with this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We collect several types of information from and about users of our platform, including:

• Personal Identifiers: Name, email address, phone number, physical address, and payment information.
• Identity Verification Data: For coordinators, we collect government-issued IDs, facial scans/selfies (including face-liveness check results) to maintain trust and safety on the platform.
• Account Credentials: Username, password, and authentication tokens.
• Usage and Technical Data: IP address, browser type, operating system, geolocation (if authorized), and navigation history on our platform.

We use information that we collect about you or that you provide to us:

• To present our website and its contents to you.
• To process tour booking requests and handle billing.
• To verify coordinator identity and ensure compliance with security protocols.
• To notify you about changes to our website, tours, or services.
• To provide customer support and troubleshoot problems.
• To improve our user experience, perform analytics, and detect fraud.

We do not sell, rent, or trade your personal information. We may disclose personal information that we collect or you provide:

• To tour coordinators when you request booking a tour, so they can manage reservations and safety details.
• To third-party payment processors (e.g. GCash, Maya, credit card networks) to process your financial transactions.
• To service providers and developers who support our platform operations.
• To comply with any court order, law, or legal process, including responding to government or regulatory requests.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using secure sockets layer (SSL) technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.

Under applicable data privacy laws, you have specific rights regarding your personal information:

• Access & Correction: You can review and change your personal information by logging into the website and visiting your account profile page.
• Deletion: You may request the deletion of your account and personal information. Note that some details may remain stored to comply with legal, financial, or regulatory obligations.
• Opt-Out: You can opt-out of promotional email distributions at any time using the 'unsubscribe' link.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.